Refund policy
We ride the same stuff we sell, and we want you to be happy with it. Here's how returns, refunds and warranty claims work at The Ducati Dads Shop.
The short version
You have 90 days from delivery to return most items, and 30 days to report anything faulty, damaged or wrong. We charge no restocking fee, ever. If we got it wrong, we fix it at our cost. If you changed your mind, you cover the return shipping. Made-to-order apparel is the exception — please read that section before ordering.
If something is wrong with your order
If your item arrives damaged, defective, or incorrect, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or issue a full refund including original shipping, and we cover the return shipping. This applies to everything we sell, with no exceptions and no restocking fee.
Don't ship anything back before you contact us — a photo is usually all we need, and on some items we won't ask for the item back at all.
If you've changed your mind
This depends on how the item is made, so please read before ordering.
Apparel — made to order
Our t-shirts, hoodies and base layers are printed for you individually after you order. Nothing exists until you buy it, so we can't accept returns or exchanges for change of mind, incorrect size, or colour preference. Please check the size guide on the product page before ordering. If you're between sizes and unsure, email us first and we'll help you pick — we'd much rather spend two minutes on that than have you stuck with the wrong shirt.
Misprints, faulty prints and wrong items are always covered under the section above.
Everything else — 90 days
Fuel jugs, spouts, tie-down straps, canopies, bags and accessories can be returned within 90 days of delivery for a refund, provided they are unused, in resalable condition, and in the original manufacturer packaging with any tags attached. For change-of-mind returns you cover the return shipping. Once we receive the item and check its condition, we refund the purchase price to your original payment method. No restocking fee.
Parts and hardware
Parts can be returned within 90 days on the same terms, as long as they have not been fitted to a bike. Fitment varies between model years and trim levels, so please confirm the part suits your exact bike before ordering. If you're not certain, email us before you buy and we'll work it out with you.
Two exceptions, and these match how the rest of the industry works:
- Electrical and electronic parts — including sensors — can only be returned if the manufacturer's packaging is unopened and the seal unbroken. Once an electrical part has been opened we have no way to confirm it hasn't been powered up or bench-tested, and we can't resell it.
- Anything that has been installed, part-installed, or shows marks from a tool is non-returnable. Test-fit before you commit: scratched fasteners and scuffed anodising both count as installed.
Exchanges
For a straight swap on a non-apparel item, the quickest route is to request a return and place a new order for the item you want — that way you're not waiting on us to receive the first one before the replacement ships. Email us and we'll line the two up so you're never paying for both at once.
Made-to-order apparel can't be exchanged. See the apparel section above.
Items we can't take back
- Anything used, fitted, or installed on a motorcycle
- Electrical or electronic parts once the packaging is opened
- Items returned without the original manufacturer packaging
- Anything a fuel or chemical has been put through
- Made-to-order apparel, except where faulty
- Gift cards
Once hardware has been torqued, mounted, or had fuel through it, we have no way to verify its condition and can't resell it safely to the next rider. That one isn't negotiable — it's a safety line, not a paperwork line.
After 90 days — manufacturer warranty
Outside the return window, products are covered by their manufacturer's warranty against defects in materials and workmanship. We're an authorised Tuff Jug dealer, and for any brand we carry we'll open the warranty claim for you and chase it — you don't have to work out who to call. Manufacturer claims typically take four to eight weeks to resolve, which is out of our hands, but the chasing is on us.
How to start a return
Email ridewithus@theducatidads.com with:
- Your order number
- Which item, and what's wrong
- A photo, if the item is damaged or faulty
We'll reply with instructions and a return address. Please don't send anything back before contacting us — returns that arrive with no reference can't be matched to an order.
One practical request: don't use the product's own box as the shipping box. Put it inside another carton. A jug that arrives in a shredded original box isn't in resalable condition any more, and that's the most common reason a return gets refused anywhere.
Refunds
We process approved refunds within 2 business days of receiving and inspecting the return. Depending on your bank or card issuer it can take a further 5 to 10 business days to appear on your statement.
Original shipping charges are refunded only where the item was faulty, damaged, or incorrect.
Damaged in transit
If a package arrives visibly damaged, photograph it before opening if you can, and email us the same day. That makes the carrier claim far easier for both of us.
Cancellations
Contact us as soon as possible if you need to cancel. We can usually cancel before an order goes to fulfilment, but made-to-order apparel and special-order parts often move within hours, and once they're in production we can't stop them.
Fair use
This policy is written for riders, and we've deliberately made it generous. We reserve the right to decline returns or refuse service where the pattern suggests the policy is being used as a free rental scheme rather than as a safety net.
Questions
Email ridewithus@theducatidads.com. We're a small family operation and a real person will answer you.
The Ducati Dads Shop
Tacoma, WA
This policy doesn't affect your statutory rights under applicable consumer protection law.